Last Updated: October 5, 2026 • Certified by Tamil Nadu Domestic Workers Welfare Trust
1. mZOYA Daily (~15-Min Instant Bookings)
Because mZOYA Daily operates on a Pay After Service model:
Free Cancellation: You can cancel any instant request with zero penalty before the Pro Partner enters the 4-digit start OTP.
Quality Dissatisfaction: If a chore is unsatisfactory, report it within 2 hours. A free re-clean pro partner will be dispatched or your invoice adjusted.
2. mZOYA Hire (1-Day Paid Trials & Monthly Contracts)
1-Day Paid Trial (₹299–₹399): 100% of the trial fee is directly disbursed to the candidate for their time and travel. If cancelled at least 4 hours before the scheduled time, 100% refund is initiated.
30-Day Free Replacement Guarantee: If a hired cook, maid, or nanny leaves or is unsuited within 30 days of confirmation, mZOYA will provide up to 2 verified replacement candidates at zero extra cost.
3. VIP Homez Deep Clean Warranty
All VIP Full Home Deep Cleaning packages include a 1-Month Free Touchup Guarantee. If any corner, tile, or glass panel was missed, our supervisor will revisit and touch up at no charge.
4. mZOYA Makers D2C Goods
If any herbal bio-cleaner, candle, or spice packet arrives damaged, leaking, or broken, share a photo within 48 hours for an instant 100% replacement or UPI refund.